+ WHEN CAN I SEE RESULTS?

After two weeks of consistent use you can have visible results. It all depends on your skin type and concern but we recommend daily use, in the morning and night for maximum results.

+ ARE THE PRODUCTS SAFE TO USE FOR ALL SKIN TYPES?

All of our products are safe to use for all skin types. They have been dermatologically tested and have passed all required safety testings. However, if you have a specific concern or allergy to a certain ingredient kindly consult your doctor prior to using the product.

+ WHEN DO THE PRODUCTS EXPIRE?

12 months after opening the product. We recommend storing your products in a cool dry place, away from direct sunlight and excessive heat.

+ ARE YOUR PRODUCTS NATURAL?

Yes. Novixlab products are manufactured with naturally derived ingredients, free from any chemicals.

+ DO YOUR PRODUCTS CONTAIN SOY OR GLUTEN?

No

+ ARE YOUR PRODUCTS VEGAN?

Yes

+ DOES NOVIXLAB USE PARABENS OR SULFATES?

No. Novixlab is a natural brand 100% free from parabens and sulfates.

+ DO YOU TEST PRODUCTS ON ANIMALS?

Absolutely NOT. All of our products are cruelty free.

+ CAN I CANCEL MY ORDER?

We will do our best to try and cancel your order, however there is no guarantee that we could accommodate your request if your order has already been shipped. Please contact hello@novixlab.com as soon as possible.

+ HOW DO I RETURN A PRODUCT?

We’re sorry to hear you wish to return a product to us. Include your order confirmation number, the product(s) to be returned and the reason, and we will provide you with a returns number. Once we receive your order back, we will be able to issue you with a refund. For more information please refer to our Shipping and Returns policy.

+ I MADE A MISTAKE. CAN I CHANGE MY ORDER ONCE IT’S BEEN PLACED?

We’ve all been there - don’t panic. We will do our best to amend your order if we can, so do get in contact with us as soon as possible by sending an email at hello@novixlab.com